Refunds & Returns

We provide a 14-day return window for products purchased through our online shop.

Condition of Goods: To be eligible for a return, items must be in their original, unopened packaging and in a re-sellable condition.
Hygiene & Safety (Strict Policy): We maintain a strict no-returns policy on all opened products.
Barbering Cosmetics: For health and hygiene reasons, hair products, beard oils, and grooming cosmetics cannot be returned once the seal is broken.
Automotive Chemicals: For safety reasons, we cannot accept returns on chemical items—such as Iron Remover GEL, Wheel Wax, or Tire Dressing Shine—once the factory seal is compromised.
Hardware & Accessories: Professional tools including the Work Bag, Work Bottles, or Canyon Triggers may be returned within 14 days provided they show no signs of use.

If an item arrives in a condition that is not up to our standard, we will rectify it immediately.

Reporting Window: You must notify us of any damaged or defective goods within 24 hours of receipt.
Evidence Required: Please submit photographic evidence of the damage via the contact methods on our website.
Resolution: Verified defects will be eligible for a full replacement or a refund.

Because our services involve dedicated professional time and bay space, the following rules apply:

Official Request Channel: We do not process refund requests via telephone, WhatsApp, or social media comments.
Dedicated Forms: All service-related refund claims must be submitted through our dedicated refund forms located on our Barber and Car Wash contact pages respectively.
Cancellation Notice: We require 24 hours’ notice for the cancellation or rescheduling of any barbering or detailing appointment.
Booking Confirmation: Barber appointments must be confirmed via the App 24 hours prior; failure to confirm may result in the slot being released to ensure our barbers remain productive.

Approved Refunds: Once your return or claim is inspected and approved, the refund will be processed to your original payment method.
Timeline: Please allow 5–10 business days for the credit to appear in your account, depending on your financial institution.